How can we help?

First, make sure you're on iOS 15.1 or later (Settings → General → About → iOS Version). On the very first sign-in attempt, Apple Sign In sometimes silently fails if your Apple ID hasn't been associated with the phone yet — try signing in once via Settings → Sign in with your Apple ID, then come back. If you still can't get in, email us with the time you tried and the Apple ID email address (we can look up your account on our side).

NoshWay starts with curated London data — about 3,000 restaurants across central, east, west, north, and south. If you've switched the city picker to somewhere outside London, you'll see a "coming soon" notice. Switch back to London (or "Use my location" if you're in London) to see the feed.

Our recommendation engine is powered by an LLM that occasionally hiccups. Tap the 🔄 Retry button on the error message — it re-runs the same query and almost always succeeds the second time. If it keeps failing, simplify the request (e.g. "quiet cafe near Soho" instead of a long multi-step trip plan).

Email us at james@locafylab.com from the email address tied to your account, with the subject "Account deletion". We'll permanently remove your account, saved trips, reviews, and any signals we've collected within 7 days, and confirm by email when it's done. (We'll add a one-tap delete inside the app's Account screen soon.)

Photos you attach to reviews are uploaded to our private Cloudflare image CDN. Reviews you write are stored in our database. We don't share either with merchants or third parties. You can delete a review (and its photos) at any time from the app's "My reviews" screen, or by emailing us.

Yes. The app and all current features are free. We may add optional paid features in the future (e.g. priority reservations) but the core dining-discovery experience will stay free.

Right now: London. Manchester, Edinburgh, Birmingham, Bristol and a handful of other UK cities are visible in the city picker but show a "coming soon" notice — we'll roll them out as the catalog expands. International cities (Paris, NYC, Hong Kong, Beijing, Shanghai, etc.) are on the roadmap for next year.

Force-quit and reopen first (most issues self-resolve after a fresh launch). If a specific screen is crashing, email us with: your iPhone model, iOS version, what you tapped right before the crash, and a screenshot if you can. We log all crashes server-side and usually have a fix in the next TestFlight build within a few days.